Privacy Policy

Welcome to helloAISearch (“helloAISearch,” “we,” “our,” or “us”), a service operated by PulseSpark AI LLC, a Pennsylvania limited liability company.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit helloaisearch.com, create an account, purchase a subscription, use our web application, APIs, or any related products and services (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Scope

This Privacy Policy applies to:

• helloaisearch.com
• app.helloaisearch.com
• Any websites operated by PulseSpark AI LLC that reference this Privacy Policy
• Customer support interactions
• Marketing communications
• APIs and integrations provided by helloAISearch

This Privacy Policy does not apply to third-party websites, services, or applications that may be linked from our Service.

2. Information We Collect

Depending on how you use the Service, we may collect the following categories of information.

Account Information

When you register for an account, we may collect:

• Name
• Email address
• Company or organization name
• Authentication information
• Subscription plan
• Account preferences
• Time zone
• User settings

Passwords are securely managed through our authentication provider and are never stored by us in plain text.

Project Information

To provide the Service, we collect information you intentionally provide, including:

• Brand names
• Domains
• Brand aliases
• Industry
• Business descriptions
• Competitors
• Projects
• Keywords
• Tracked prompts
• Scan configurations
• User preferences

AI Search Information

When you use helloAISearch, we may process:

• Search prompts
• AI provider requests
• AI provider responses
• Citations
• Rankings
• Visibility metrics
• Share of Voice calculations
• Historical scan data
• Trend data
• Recommendations
• Generated reports
• Dashboard metrics

Billing Information

If you purchase a subscription, payment processing is handled securely by Stripe, Inc.

We may receive and store information necessary to manage your subscription, including:

• Stripe Customer ID
• Subscription ID
• Subscription status
• Billing status
• Invoice history
• Payment timestamps

We do not receive or store your complete credit card number, bank account information, or payment security codes.

Your payment information is processed in accordance with Stripe's privacy policy and applicable payment industry security standards.

Communications

When you contact us, we may collect:

• Emails
• Support requests
• Feedback
• Survey responses
• Feature requests
• Bug reports

Technical Information

When you access the Service, we automatically collect certain technical information, including:

• Browser type
• Device type
• Operating system
• IP address
• Language preferences
• Time zone
• Approximate geographic location
• Referring pages
• Session information
• Performance metrics
• Error logs
• Security logs

3. How We Use Your Information

We use the information we collect to operate, maintain, secure, and improve helloAISearch.

Specifically, we use information for the following purposes.

To Provide the Service

Your account information, project configuration, competitors, prompts, and related information are used to:

• operate your account;
• authenticate your identity;
• perform AI visibility scans;
• generate reports;
• calculate rankings;
• calculate Share of Voice metrics;
• display dashboards;
• provide recommendations;
• deliver requested features.

To fulfill your requests, prompts and related information may be transmitted to one or more third-party artificial intelligence providers that generate responses on our behalf.

These providers process submitted information in accordance with their applicable privacy policies, contractual obligations, and terms governing their services.

To Improve helloAISearch

We continually improve our products and services.

We may use information derived from your use of the Service, including:

• scan results;
• derived metrics;
• product usage information;
• feature adoption;
• customer feedback;
• interaction patterns;
• benchmark data;
• system performance information;

to:

• improve helloAISearch;
• improve our ranking methodologies;
• improve recommendations;
• develop new features;
• create industry benchmarks;
• improve our artificial intelligence systems;
• train and improve our own machine learning models and algorithms;
• improve accuracy, quality, reliability, and performance.

This information is kept separate from your account record: your name, email address, company details, billing information, and credentials are never part of it. Because your prompts and their results are about the brands you asked us to track, it can still contain brand names and domains — yours and your competitors'. We do not describe that material as anonymous, and we do not use it to produce output that identifies you or your business to anyone else.

We do not intentionally use passwords, authentication credentials, payment card information, billing details, or other highly sensitive personal information to improve or train our AI systems.

We do not sell personal information.

You can opt out. If you have an account, Settings → Account → Data use excludes your account from model training and benchmark development. The change takes effect immediately and applies to all future training work. Opting out does not affect your use of the Service, and we will not discriminate against you for it.

To Operate Our Business

We may also use information to:

• respond to support requests;
• send transactional emails;
• notify you of important account activity;
• process subscriptions;
• detect fraud;
• investigate abuse;
• monitor service health;
• enforce our Terms of Service;
• comply with legal obligations.

4. Artificial Intelligence Providers

To provide the Service, helloAISearch may securely transmit prompts and related project information to one or more third-party artificial intelligence providers.

These providers generate AI responses requested by you through the Service.

The specific providers we use may change over time as our platform evolves.

Each provider processes submitted information according to its own privacy policy, contractual commitments, and applicable laws.

We encourage users to review the privacy policies of any third-party providers whose services are used through helloAISearch.

5. Aggregated and De-Identified Information

We may create information that no longer reasonably identifies an individual or customer.

This information may be used to:

• improve the Service;
• perform research;
• measure trends;
• create benchmarks;
• publish industry statistics;
• improve performance;
• develop future products.

This section covers information that has genuinely been aggregated or stripped of identifying detail — counts, rates, and industry-level statistics. Such information is not considered personal information under this Privacy Policy. Training use of your prompts and results is governed by section 3 above, which describes what that material can still contain.

Accounts that have opted out under Settings → Account → Data use are excluded from the benchmark and research work described here, and from the model training described in section 3.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Service, improve performance, remember preferences, maintain security, and, where permitted, understand how our Service is used.

These technologies may include:

• browser cookies;
• local storage;
• session storage;
• similar browser technologies.

We do not use third-party advertising cookies.

Essential Cookies

Essential cookies are required for:

• authentication;
• account security;
• maintaining signed-in sessions;
• fraud prevention;
• load balancing;
• core functionality.

These cookies cannot be disabled without affecting the operation of the Service.

Preference Cookies

Preference cookies remember settings such as:

• language;
• display preferences;
• dashboard configuration;
• cookie choices.

Analytics Technologies

Where required by applicable law, analytics technologies that store information on your device or read information from it — including cookies and similar identifiers — operate only after you provide consent.

Before you provide consent, an analytics tag may load in a restricted mode in which it neither stores anything on your device nor reads anything from it, and cannot link your activity across visits. It does still receive the technical information any web request carries, including your IP address. Section 7 describes what that restricted mode does and does not do.

Analytics help us understand:

• feature adoption;
• performance;
• product quality;
• user experience;
• reliability.

You may withdraw consent at any time through available preference controls or your browser settings.

7. Analytics

To help us understand how helloAISearch is used and improve the quality of the Service, we use analytics tools that collect information about how users interact with our websites and applications.

Analytics requests are routed through our own domain rather than sent by your browser directly to the analytics provider. We do not enable session recording for analytics, and we do not record every click automatically.

Analytics are off by default. Until you choose “Accept analytics”, one of our analytics tools is not loaded at all, and the other loads in a restricted mode in which it cannot set or read cookies and cannot recognise your browser across visits. Basic signals such as the page being viewed still reach that provider while it is restricted, along with the technical information any web request carries — including your IP address, which is why we describe those signals as limited rather than anonymous. Accepting enables full measurement. Declining switches that tool off entirely: it is not loaded, your browser does not contact the provider at all, and analytics cookies already stored in your browser are cleared.

Analytics may include information such as:

• Pages visited
• Features used
• Navigation patterns
• Device type
• Browser type
• Operating system
• Screen resolution
• Session duration
• Referring pages
• Crash frequency
• General geographic region derived from IP address

Analytics information is used only to:

• improve the Service;
• identify usability issues;
• understand feature adoption;
• prioritize development;
• monitor performance;
• improve reliability.

We do not use analytics for behavioral advertising.

You may withdraw consent at any time using available privacy controls or your browser settings. Withdrawal of consent does not affect information already processed before consent was withdrawn where permitted by law.

8. Diagnostics, Error Monitoring, and Security Logging

Maintaining a secure and reliable platform requires us to collect limited technical diagnostic information.

We may collect:

• application errors;
• crash reports;
• browser information;
• operating system information;
• IP address;
• device information;
• performance metrics;
• network request information;
• application logs;
• security events.

When a software failure occurs, our error monitoring may capture a masked recording of that session to help us reproduce and resolve the problem. These recordings are triggered by errors only — we do not record ordinary browsing — and text and media are masked before the recording leaves your browser.

Error monitoring is necessary to keep the Service secure and working, so unlike analytics it is not covered by the analytics choice above.

Where practical:

• passwords are masked;
• authentication credentials are excluded;
• payment information is excluded;
• sensitive form fields are masked.

Diagnostic information is used solely to:

• investigate software defects;
• improve reliability;
• monitor availability;
• detect abuse;
• maintain security;
• improve performance.

9. Security

Protecting customer information is important to us.

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

These safeguards may include:

• encryption in transit;
• encryption at rest where appropriate;
• secure authentication mechanisms;
• access controls;
• role-based permissions;
• least-privilege access;
• audit logging;
• infrastructure monitoring;
• vulnerability management;
• routine software updates;
• backup and recovery procedures;
• incident response procedures;
• employee confidentiality obligations.

Despite these safeguards, no method of electronic storage or transmission is completely secure.

Accordingly, we cannot guarantee absolute security.

10. Data Retention

We retain information only for as long as reasonably necessary to:

• provide the Service;
• maintain customer accounts;
• comply with legal obligations;
• resolve disputes;
• enforce agreements;
• improve the Service.

Generally:

• Customer account information is retained while your account remains active.
• Subscription information is retained as necessary for financial and legal compliance.
• Customer projects remain available while the account is active.
• After account closure, certain information may be retained for a limited period to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements.
• Aggregated or de-identified information of the kind described in section 5 may be retained indefinitely because it no longer identifies an individual.

Where deletion is requested, information may remain in backups for a reasonable period before being permanently removed through normal backup rotation.

11. Data Deletion

You may request deletion of your account at any time.

Following verification of your request, we will delete or anonymize personal information in accordance with applicable law and our retention obligations.

Certain information may be retained where necessary to:

• complete financial records;
• detect fraud;
• comply with tax obligations;
• comply with legal requirements;
• resolve disputes;
• enforce agreements.

Deletion of your account may permanently remove access to projects, reports, dashboards, prompts, scan history, and related data.

12. Business Transfers

If PulseSpark AI LLC is involved in:

• a merger;
• acquisition;
• investment transaction;
• financing;
• corporate reorganization;
• bankruptcy;
• sale of assets;

customer information may be transferred as part of that transaction, subject to applicable law.

Any successor organization will remain bound by this Privacy Policy unless users are notified otherwise.

13. Legal Compliance

We may disclose information when we reasonably believe disclosure is necessary to:

• comply with applicable law;
• respond to lawful requests from government authorities;
• enforce our agreements;
• protect our rights;
• investigate fraud;
• prevent illegal activity;
• protect the safety of users or others.

14. International Transfers

helloAISearch is operated from the United States.

If you access the Service from another country, your information may be transferred to and processed in the United States or other jurisdictions where we or our service providers operate.

Where required, we implement appropriate safeguards for international data transfers.

15. Your Privacy Rights

Depending on where you live, you may have rights under applicable privacy laws.

These rights may include:

• Access your personal information.
• Correct inaccurate information.
• Request deletion.
• Obtain a copy of your information.
• Restrict certain processing.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your local supervisory authority where applicable.

We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us using the information provided at the end of this Privacy Policy.

16. California and Other U.S. State Privacy Rights

Residents of California and certain other U.S. states may have additional rights under applicable privacy laws.

Subject to applicable law, you may request:

• access to personal information;
• correction of inaccurate information;
• deletion of personal information;
• portability of certain information.

helloAISearch does not sell personal information.

helloAISearch does not use personal information for cross-context behavioral advertising.

We do not knowingly share personal information in exchange for monetary or other valuable consideration as those terms are defined under applicable privacy laws.

17. Children

The Service is intended for businesses and individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under 16.

If we become aware that we have collected information from a child in violation of applicable law, we will delete that information as soon as reasonably practicable.

18. Third-Party Websites

The Service may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites.

Users should review the privacy policies of those third parties before providing information.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will provide notice through the Service, by email where appropriate, or by other reasonable means before the changes become effective.

Your continued use of the Service after the effective date constitutes acceptance of the updated Privacy Policy.

20. Contact Us

If you have questions about this Privacy Policy or our privacy practices, you may contact us:

PulseSpark AI LLC
Email: privacy@helloaisearch.com
General Support: hello@helloaisearch.com
Billing: billing@helloaisearch.com
Website: https://helloaisearch.com